Subject: English Language Test - Aayush Agarwal
From: Aayush Agarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 20 Feb 2023 01:33:24 -0500

| | Foreign Language Screening Test

Name | Aayush Agarwal    /  (211011) 08318557566    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello(Customer),

I know this has to be frustrating to you. I’m happy to help you. I looked up the tracking number and it appears that the (courier company) tried to deliver the package to you but the address as per the courier was wrong. Call them at ( phone number) as soon as you can and they can help you update your address. To save you time, I’ve provided your tracking number at the end of this message. Please let me know if I can help in any other way.

Thanks(Aayush) (Company name)
Tracking number-1234567890845685

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Thank you for reaching out.

We apologize for any inconvenience this may have caused you and we appreciate that you took the time to let us know about the issue. We are happy to inform you that we will be granting your request for a full refund on the order.

We would also appreciate it if you could provide feedback on what caused or contributed to the wrong order being placed so that we might better serve you and other customers in the future.

And because we value you becoming our next customer, we want to share a 10% discount on your next order.

Let us know if we can further assist you.

Have a lovely day,

Abdul

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