Subject: Arabic Language Test - Mohammad Neyazuddin
From: Mohammad Neyazuddin <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 22:17:27 -0500

| | Foreign Language Screening Test

Name | Mohammad Neyazuddin    /  (+91) 8802816308    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello A to Z,

Greetings!

As per your email, we came to know that you ordered a hand bag 14 days back but you did not receive it yet. We really apologize for inconvenience.

Upon checking your order status, I can see here that we have shipped the order on the very same day and handed it over to the courier partner "so..." when we got the order.

We can also check here that our courier partner tried to reach out to you and deliver the product but your address was not properly updated hence they could not deliver it to you yet.  We would recommend you to kindly update the address so that we can deliver it or we can refund you if you want.

For further assistance, kindly reach out to this thread. We will be happy to help you out.

Hope we resolved you query!

Regards,
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Hope you are doing well!

As per your email, you purchased a TV Cabinet last week and it was installed this morning by our team. After some time of installation you notice that there are many scratches on it and you want to return or replace with new unit or your money back.

The products which you ordered it comes under 15 days return or replacement policy so you can return it or replace it as per your convenience.

Feel free to reach out to us for any query.

Regards,
Homebox Team

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