Subject: Re: English Language Test - Nishad Ottakath
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 18 Feb 2023 04:58:05 -0700 (MST)

location-Bhtinda, can relocate,immediate joiner,2y of experiece,Knows Arabic language,salary- 25k, expecting-some hike,told him our max is 25k , agree to that slab, shared assessment test and Arabic test as well , as did graduation in Arabic language. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 14, 2023 6:55:00 PM 
Subject: Fw: English Language Test - Nishad Ottakath 

interview 

From: Nishad Ottakath <[email-masked]> 
Sent: Tuesday, February 14, 2023 5:15 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Nishad Ottakath 

	
	
			Foreign Language Screening Test 
		
	Name 	Nishad Ottakath / (91) 8136828987 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer 
We apologize for the delay in receiving your order. I understand how frustrating this must be. 
We tracked the package, and it is now marked as shipped. The courier company attempted to deliver the order, but your address on the order was incorrect. Please provide the correct address for the placement of order. If you want to keep track of its progress, click on the track link . 
If your order hasn't arrived within two weeks, please contact me directly. Meanwhile, I will do everything in my power to locate your package. 
I sincerely regret the inconvenience. 

Sincerely, 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Sir, 
We sincerely apologize for the defective product. I understand how upsetting a mistake like this can be, especially at this time of year. 
We've notified our team, and the TV cabinet should be replaced within two days. 
We'll contact you again tomorrow to ensure you received and fixed the new items. In the meantime, if you have any questions, please do not hesitate to contact us. 
We sincerely regret the inconvenience. 

Sincerely 
Homebox team