Subject: Re: English Language Test - Prachi Sharma
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 18 Feb 2023 03:53:43 -0700 (MST)

location-Shahdara,immediate joiner,total experience-6m,salary-21k,expecting-26-27k, sound ok, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Wednesday, February 15, 2023 5:34:05 PM 
Subject: Fw: English Language Test - Prachi Sharma 

interview 

From: Prachi Sharma <[email-masked]> 
Sent: Wednesday, February 15, 2023 11:54 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Prachi Sharma 

	
	
			Foreign Language Screening Test 
		
	Name 	Prachi Sharma / (91) 9318373132 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Richa, 

Thank you for reaching out to us regarding your recent order from our online store. We apologize for any inconvenience you may have experienced regarding the delivery of your handbag. 

After reviewing your order details, we found that your order was shipped on the same day when it was placed, and handed over to our courier partner. However, we were informed that the courier was unable to deliver the package to you due to an incorrect address. We understand that this must be frustrating, and we apologize for the inconvenience. 

To resolve the issue, we suggest that you verify the shipping address associated with your order. If the address is incorrect, kindly provide us with the correct shipping address, and we will update it on your order. Once the address is updated, we will coordinate with the courier partner to ensure that your order is delivered to you as soon as possible. 

We appreciate your patience and understanding, and we assure you that we will do our best to resolve this issue in the most efficient way possible. If you have any further questions or concerns, please do not hesitate to contact us, and we will be happy to assist you further. 

Thank you for choosing our online store for your purchase, and we hope to hear from you soon. 

Best regards, 
Prachi 
Baby shop customer service team. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for reaching out to us regarding the issue with the TV cabinet you recently purchased from our store. We apologize for any inconvenience this may have caused. 

We have reviewed the photos you provided of the scratches on the cabinet, and we understand your concern. In order to assist you with this issue, we would be happy to offer you the following options: 

We can arrange for a return of the product and provide you with a full refund of the purchase price. 

Alternatively, we can arrange for a replacement of the product with a new unit, which would be delivered to your house at no additional cost. 

Please let us know which of these options you would prefer, and we will be happy to assist you with the next steps. If you choose the return and refund option, please note that we will process the refund as soon as we receive the product back in our store. 

Once again, we apologize for any inconvenience this may have caused. Please do not hesitate to reach out to us if you have any further questions or concerns. 

Thank you for choosing Homebox, and we hope to serve you better in the future. 

Best regards, 

Prachi 

Homebox Customer Service Team