Subject: Re: English Language Test - Rishabh Wahi
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Sat, 18 Feb 2023 03:24:02 -0700 (MST)

location-noida,Tec Mahindra-6,Ienergiser,-18-19m,policy bazar-15m,salary-27,800k, expecting minimum-15-20percent of hike(not ready to negotiate,)sound ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, February 16, 2023 3:45:51 PM 
Subject: Fw: English Language Test - Rishabh Wahi 

below average but interview once 

From: Rishabh Wahi <[email-masked]> 
Sent: Thursday, February 16, 2023 12:24 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Rishabh Wahi 

	
	
			Foreign Language Screening Test 
		
	Name 	Rishabh Wahi / (+91) 8171222230 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

I hope you're doing well. I understand how frustrating it is for you that you've waited for 14 days but not received the order yet. Please do not worry, I'll get this resolved for you. 

As carrier informed us that they'd been unable to find your delivery address, so the product had returned to us. I'm requesting you please give your full address in the same email so that I can try to delver this for you again. 

If you've any one query, please reply me on the same email. I'll be very happy to help you. Waiting for your reply 

Warm Regards 
Rishabh Wahi 
Sr. Customer Service Executive 
Babyshop.com 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

I hope you're doing well. I completely under stand how much this frustrating for you that you've invested huge amount on this, but the product gets faulty. Please do not worry, I'll try my best to get this resolved for you. 

As I've just investigated this for you with the delivery boy, so please return this faulty item back to our team will investigate and replace your faulty item. 

I hope this makes sense. If you've any further queries, please feel free to reply me to this email. I'll be happy to serve you again. 

Warm Regards 
Rishabh Wahi 
Sr. Customer Service Excusive 
Babyshop.com