Subject: Korean Language Test - Rishita Singh
From: Rishita Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 04:22:28 -0500

| | Foreign Language Screening Test

Name | Rishita Singh    /  (110062) 8368502721    / [email-masked]
Whats your first language | Korean

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

From:- [email-masked]
To:- [email-masked]
Subject:- The customer's address as per courier is wrong.
Dear______,
I Hope you are doing well. I am getting back to you about that as per the courier your address is wrong, we try to delivered the order, but your address is wrong. I request you to please share your correct address by any sources....Like, email or through our customer support for the fast delivery of the order.
Please feel free to contact us if you need any further information.
Warm Regards,
Rishita Singh
Customer Service Representative
LiveSalesman
Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

From:- [email-masked]
To:- [email-masked]
Subject:- The customer's TV Cabinet has too many scratches on it.
Dear______,
I Hope you are doing well. I am getting back to you about that as per your concern that it's your product is defected after buying as per our policies you have an option to replace or refund the money back. You have two options you can check it on the app for your order.
Please feel free to reach us if you need any further information regarding the order.
Warm Regards,
Rishita Singh
Customer Service Representative
LiveSalesman
Thankyou

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