Subject: English Language Test - Atika Bano
From: Atika Bano <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 03:21:08 -0500

Foreign Language
Screening Test

Name

Atika
Bano    /  (91) 9648978568    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

“Hello (Buyer Name), Great! Thanks for letting me know about
the shipping issue. In order to protect both of us, I’ve canceled and refunded
your order. Please replace the order immediately with the correct shipping
address. If you replace the order as soon as you receive this message, you’ll
keep your spot in my order processing queue and your order will not be delayed.
Thanks, (Atika Bano), (Babyshop.com)”

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Re: your complaint (we're sorry)

Hi [Abdul], I’m very sorry you had this experience. It’s always important
for us to [mention the requirement the customer referred to]. We acknowledge
that we failed you this time by [re-state the customer complaint].

This was likely caused by [add brief explanation], but, regardless, we should
have handled this better.

I’ve passed this on to my team – we’ll make sure we use this experience to
grow and learn as a team. Thank you for your patience. If you need anything
else, let me know if I can help.

I apologize again for any inconvenience.

[Atika Bano]