Subject: English Language Test - Riya Khatiyal
From: Riya Khatiyal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 18 Feb 2023 03:17:53 -0500

| | Foreign Language Screening Test

Name | Riya Khatiyal     /  (91) 8810663908    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,
Thank you for contacting us.
As you have contacted us regarding for the delivery status of order "ABC".
As we have checked th order was ordered on 4 January 2023, we shipped the order to courier on the same day.
The order is being delivered by DHL courier service.
The courier attempted the delivery to your provided address but as the address was not correct.
The item will return back to us.
You will be notified via email and the refund for the order will issue automatically. You will receive the confirmation for the refund via email.
You can also contact the courier for more information.
To contact the courier service you can use the following contact number:91 XXXXXXXXXX.
If you face any issue please feel free to contact us again.
We will be happy to assist you.
Thank you for your understanding.
We look forward to your next visit.
Wishing you a pleasant day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello,
Thank you for contacting us.
As you have contacted us regarding the order "ABCD".
We sincerely apologize that you have received the order in a damaged condition.
As we have checked the order was delivered on 10 February 2023.
In case you want to return the item.
We have arranged a return ticket for the TV cabinet. The carrier will pick up the item on 19 February 2023.
Once the item is returned to us we will issue the refund for the item.
The carrier will contact you before picking the item.
We have also taken your feedback for receiving a damaged item so that this incidents remain as exception.
We would request you to please contact us via the following link so that we can assist you better:
"Https:abcd"
Thank you for your patience and understanding.
We look forward to your next visit.
Wishing you a pleasant day.

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