Subject: Re: English Language Test - Shivam Babu
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 17 Feb 2023 06:37:55 -0700 (MST)

location-indrapuram,total experience-2y,immediate joiner,salary-26k,expecting-some hike, sound more than average, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, February 17, 2023 3:21:31 PM 
Subject: Fwd: English Language Test - Shivam Babu 

Interview 

Sent from my iPhone 

Begin forwarded message: 

From: Shivam Babu <[email-masked]> 
Date: 17 February 2023 at 12:23:24 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, [email-masked], Deeksha Dadu <[email-masked]>, Aishwarya Jaiswal <[email-masked]>, [email-masked] 
Subject: English Language Test - Shivam Babu 
Reply-To: [email-masked] 

BQ_BEGIN

	
	
			Foreign Language Screening Test 
		
	Name 	Shivam Babu / (+91) 8630407478 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear customer, 

Hope you are doing good. 
I would like to inform you that the courier partner is unable to deliver your order due to some address issues. I would request you to contact to nearest courier partner with tracking number and try to co-ordinate with them to find the package. 
If still you face any issue, do contact us and we will be happy to help you with a proper resolution. 

Thanks and regards 
XYZ 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hello Abdul, 

Hope you are doing good. 
I'm really sorry for the inconvenience caused to you, this is not something we want you to face. 
I have arranged a replacement for this item, you will get a new item delivered and installed safely within 3 business days, original item will be picked for return same day as delivery. 
I hope I was able to help you and addressed your exact issue. 

Thanks and regards 
XYZ 	

	

BQ_END