Subject: Re: English Language Test - Md Riyaz
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 17 Feb 2023 05:30:59 -0700 (MST)

location-uttam nagar,immediate joiner,sound more than average,total experience-6last salary-20k,expecting-21-22k, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, February 16, 2023 3:47:45 PM 
Subject: Fw: English Language Test - Md Riyaz 

interview 

From: Md Riyaz <[email-masked]> 
Sent: Thursday, February 16, 2023 11:13 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Md Riyaz 

	
	
			Foreign Language Screening Test 
		
	Name 	Md Riyaz / (+91) 7678631988 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer 

Thanks for contacting the Babyshop.com customer service team. 

I would like to let you know that your order had been shipped and handed over to the courier company on the same day when the order was placed. 

As per the courier company, The address you mentioned in your order is wrong and thus they were unable to deliver it on time. 

Kindly check your address and reply to this mail with your correct address. We will do our best to deliver your order to you as soon as possible. 

Best Regards 
Riyaz 
From- Babyshop.com customer service team. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul 

Thanks for contacting us. 

We appreciate that you chose Homebox to buy a TV cabinet, and I am very sorry to hear that you were delivered a damaged product. 

We do proper inspections and check our products before delivering them to the customers to ensure customer satisfaction. 

We regret such a thing happening to you, so please accept our apology. We will accept your replacement request and ensure that such incidents don't repeat in the future. 

Please provide us with your order details in response to this email. 

I hope you are satisfied with this solution and will continue to trust us in the future as well. 

Best Regards 
Riyaz 
Homebox customer service team