Subject: English Language Test - Harsheen Kaur
From: Harsheen Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 05:32:57 -0500

| | Foreign Language Screening Test

Name | Harsheen Kaur    /  (91) 8178501927    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

ABC Company
Address
9899998999

Dear customer,
Thanks for reaching out to us for your concern. We’re happy to assist you.

This is to inform you for the order with order no. - Kmz123 that it was placed under name Karishma Kohli for the address 567, Kamla nagar, Delhi-110009.

We have checked the update regarding the order and have investigated that it was dispatched from our warehouse on February 3rd, 2023, Friday.
The courier company tried to deliver the order to the mentioned above address on the next Monday but it was incorrect.

We’d request you to reply on the same email with your correct address or mention any other issues you may face.

Thanks and regards,
Harsheen
ABC company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Reply email

Homebox Pvt Ltd
Address
9899998999

Hi Prashant,
Thank you for highlighting your concern to our team.

This is to inform you for the order with order no. - 56128989 that it was placed under your name for the address 567, Kamla nagar, Delhi-110009 was placed on 9th February 2023.

We’d like to keep you informed of our company policies related to refunds or exchanges.
If a customer purchases a product, they have 7 days timeframe to return or replace due to any faults. Also, since you’ve mentioned that the product has scratches, unfortunately we wouldn’t e able to replace the product with scratches as pur team ensures to send you a new product without any cosmetic damages and cosmetic damage in the product isn’t covered under warranty policies.

We will be happy to assist you with anything else, please reply to the same email for any other concerns.

Thanks and regards,
Harsheen
Homebox pvt ltd

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