Subject: Re: English Language Test - NISHAD OTTAKATH
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Fri, 17 Feb 2023 02:40:13 -0700 (MST)

location-Bhtinda, can relocate,immediate joiner,2y of experiece,Knows Arabic language,salary- 25k, expecting-some hike,told him our max is 25k , agree to that slab, shared assessment test and Arabic test as well , as did graduation in Arabic language. 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Thursday, February 16, 2023 5:23:05 PM 
Subject: Fw: English Language Test - NISHAD OTTAKATH 

interview 

From: NISHAD OTTAKATH <[email-masked]> 
Sent: Thursday, February 16, 2023 5:10 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - NISHAD OTTAKATH 

	
	
			Foreign Language Screening Test 
		
	Name 	NISHAD OTTAKATH / (91) 8136828987 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Sir, 

We apologise for the delay in receiving your order. I understand how frustrating this must be. 

We tracked the package and discovered that the courier delivery team attempted to contact you but your address was incorrect. Please provide us with your correct address, and we will deliver it within one week. If you want to check on its progress, please use the link I sent you. 

Please contact us if your order does not arrive within the specified time frame. Meanwhile, I will do everything in my power to locate your package. 

We sincerely apologise for the inconvenience once more. 

Sincerely, 
live salesman team 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

We apologise for the defect in your order. We understand how upsetting a mistake like this can be. 

We have forwarded your complaint to delivery team and they will checke your TV cabinet and the correct item should be replaced by tomorrow as per our policy. Please review our policy on our website. 

We will contact you again tomorrow to ensure that they came to inspect your problem. In the meantime, if you have any questions, please contact us directly. 

We sincerely apologise for the inconvenience once more. 

Sincerely, 

Homebox crew