Subject: English Language Test - saurabh chaudhary
From: saurabh chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 17 Feb 2023 00:56:35 -0500

Foreign Language
Screening Test

Name

saurabh
chaudhary    /  (91) 8630292805
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Dear customer

Welcome to babyshop.com

We are sorry for the inconvenience caused. We are always here to help you!

Your order has been handed over to the courier the same day you ordered with us
and the delivery executive was continuously trying to deliver it but your order
status is showing wrong address here, so kindly update the new/right address and
your order will definitely delivered within 24 hours. For any further/future
assistance kindly contact us 24*7 and keep shopping with us!

Thank you!

Company details

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

Welcome to homebox

We are sorry for the inconvenience caused to you. We will definitely help you
regarding your concern!

As per our system you purchased a TV cabinet with us last week and our team
installed it yesterday on your given address with perfection but as you are
facing issue about scratches no need to worry about. We will send our team for
inspection within 24 hours. After inspection our team will resolve your issue
whether it will be replaced/returned. For any clarification you can contact us
any time. Keep shopping with us. Thank you!

Thanks & Regards

Home box details