Subject: English Language Test - Tushar Upraity
From: Tushar Upraity <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 16 Feb 2023 08:31:43 -0500

| | Foreign Language Screening Test

Name | Tushar Upraity    /  (9897957411) 9368748171    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank You Contacting Is , As I Have checked That You Have Raised A request To Check Your Last Order Status Which Is A Hand Bag ,As I checked That Your Order Is Already Shipped By Us And Also Handover To The Courier Company Same Day When It Was Placed ,The Courier Company Has tried  Delivered The Product At Your Place  But Are Unable To Find The Address According To Them The Address Is invalid Or Maybe Incomplete ,Sorry For The Inconvenience Sir/Mam But Do Not Worry Your Product Is In Safe hand , For Further Details First Of All I request You To Kindly Change/Update the Address Through Our App Or The Given Link
Link https;//templink.com
Also I am Providing You The Courier Company Contact Details So You Can Easily Contact To Them As Well

Here Are The Details

is There Any Thing else I can Help Related To Your Orders?

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry For the Inconvenience Sir/Mam ,As You Mentioned That You Have Checked The Cabinet After The Installation And You See Some Scratch On That ,So This Is Your recent Ordered Product With Us ,Do Not Worry For That Sir, I would Like to Inform You If The Product is Still In The Replacement  Period So You Can Raise A Request For replacement Through The App On My Orders or  through our Website Which Is https;//templink.com
Also You Can Contact To our Customer Support Team
Through The  Helpline Numbers 00000000,11111111.

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