Subject: Re: Trainer Candidate - Anshu Singh
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Wed, 15 Feb 2023 05:39:26 -0700 (MST)

stay in Merut, can relocate, sound ok,can consider,total experience is 5y,notice period-1 month,salary-45k in hand+5k incentives,expecting-20-25percent of hike 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 14, 2023 2:38:45 PM 
Subject: Fw: Trainer Candidate - Anshu Singh 

interview 

From: Anshu Singh <[email-masked]> 
Sent: Sunday, February 5, 2023 2:09 PM 
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]> 
Subject: Trainer Candidate - Anshu Singh 

	

	
			Tech Support Test 
		
	Name 	Anshu Singh 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9105127747 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Meerut 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	iDelta Electronic Services LLP 	Head HR & Admin 		50000 
Previous Employer 1 	Tanya Automobiles 	Customar Care Manager 	13th Aug' 2019 	25000 
Previous Employer 2 	BNG International School 	Admin Coordinator 	23rd Nov' 2019 	18000 
	If Selected, how much time do you need to join? 	1 month 
	Please briefly describe your work experience specifically in Quality? 	In-charge of call quality when employed by AT&T as a Performance Improvement coach. 
1. In charge of providing daily updates on new process announcements. 
2. Remote monitoring and Y-jacks to guarantee that the agents conform to the quality standards 
3. Participate in weekly calibration exercises to make sure that the quality team assessments are in sync. 
4. Responsible for performing a second pass on top team members. 
5. Make sure to achieve the quality scores required by the client. 
	Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? 	No 
	Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team 	In every area, quality is paramount, and it can be difficult to maintain consistent quality. The biggest hazard to the process and low customer satisfaction comes from managing tenured personnel and those who are not serious and focused about their goals in life. The issue with these personnel was the most difficult to manage. However, maintaining the ideal quality scores will undoubtedly be made possible by conducting strict monitoring, providing appropriate coaching and counselling, and aiding them in raising their morale. 

	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	To satisfy him is to provide good customer service. The goal of excellent customer service is to make the customer feel delighted. 
	What according to you makes you a good candidate for this position? 	Sincerely, I have all the knowledge and expertise that you're searching for, and if you look at my prior work in quality, you can see that my enthusiasm for excellence speaks for itself. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	5