Subject: Fw: English Language Test - Abhay Chauhan
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Wed, 15 Feb 2023 11:45:07 +0000

interview
________________________________
From: Abhay Chauhan <[email-masked]>
Sent: Wednesday, February 15, 2023 12:33 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Abhay Chauhan

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Abhay Chauhan     /  (91) 9355199093    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Subject:- order status

Hi customer,

Apology for the inconvenience, The order was shipped and handed over to courier company same day when the order was placed.

As per the courier partner the delivery address you provided is incorrect therefore they are not able to deliver your order.

Please provide your correct address and we will forward it to courier partner and will deliver your order ASAP.

Thanks and regards,
Xyz company
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul,

We are sorry for the trouble causes to you.

We understand that you have faced this issue but this is not the experience you had to go through

We're writing to you about your Delivery issue of your order TV cabinet

I would like to inform you that this product is eligible for replacement if you want can i proceed for same please reply on same.

Thanks,
Abhay
Home box customer care support