Subject: English Language Test - Pankaj Chaudhary
From: Pankaj Chaudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 02:22:00 -0500

| | Foreign Language Screening Test

Name | Pankaj Chaudhary     /  (91) 8744897640    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Xyz,

Thanks for reaching out to us! I hope you are doing well!

Upon careful review at your concern, I would like to inform you that the product which you ordered from us on 2nd of February, was packed and shipped from our end at the same day.

However shipment went undelivered because of the address was wrong.

Our delivery partner also tried to contact you at the number which you registered with us, but number was also unreachable.

Therefore, I would request you to kind help us with your correct address so that we can again dispatch the shipment.

I hope I was able to help! Stay safe, looking to hear from you soon.

Kind Regards,
Pankaj Chaudhary

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for contacting us at Homebox!

First of all, kindly accept our sincere apologies for the inconvenience you have faced!

With reference to your email, I understand that the television that you recently ordered from us has scratches on it.

Abdul, not to worry, we are always here to help our prestigious customers.

As I have checked, your television is still under the 14-day replacement guarantee.

Your replacement will be a new television with the same brand, model, and specifications that will be dispatched from our end very soon and delivered to you within 3-5 business days.

Also, I would like to let you know that a technician from our end will visit your address to pick up the damaged TV, so I would request that you keep the invoice, tags, and box handy.

Once again, we regret the inconvenience caused to you.

Stay safe!

Thanks and regards,
Pankaj Chaudhary

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