Subject: English Language Test - Mohd Jahid
From: Mohd Jahid <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 02:17:30 -0500

| | Foreign Language Screening Test

Name | Mohd Jahid    /  (+91) 8171462694    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Date: February 15, 2023

Name: XYZ
street: ---
state:--
zip code:--

Dear XYZ.

Thank you so much for the patience and understanding you have displayed during this most regrettable situation. For myself and on behalf of [XYZ organization], please accept mu sincere apology for you facing inconvenience.

When our field executive tried to reach to your address but might be possible during the order we were get wrong address and placed the order, That was the reason the product has not delivered at your address yet.

Now I requesting to you please send us your correct one address which one you will get your order, And now I will assure to you will get that as soon as possible.

Thank you again for your patience and understanding. We hope to have the opportunity to serve you again in the near future.

Sincerely,

XYZ.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, Dear Abdul.

Sorry that TV Cabinet didn't work out for you. But we know it's not perfect for everyone.

We've processed you return, and you should be receiving you refund shortly.

In the meantime, let me know if you any questions, comments, or feedback.

Sincerely.

XYZ.

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