Subject: English Language Test - Pooja Shah
From: Pooja Shah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:54:05 -0500

| | Foreign Language Screening Test

Name | Pooja Shah     /  (+91) 9971691033    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: babyshop.com

Sub: Reply to non-delivery of the order.

Respected Mam/sir,

This email is in response to the email recieved by you on xx-xx-2022.

This email is regarding order number xxxxxxx
which was supposed to delivered by now. Unfortunately, the delivery boy couldn't reached you as the address was wrong. I would request you to provide us correct address with alternate number.

Another way to delivered this order by contacting the delivery boy whose contact number is xxxxxxxxxx and providing him exact location so that the order will deliver to you soon.

I regret that you go through this hassles.

Thanking you,
Customer care executive,
Pooja Shah.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From: Homebox Team

Sub: Reply to defect in product.

Respected Mam/sir,

This mail is in response to the mail received by you on xx-xx-2022.

This mail is regarding the product number xxxxxx which was delivered on xx-xx-2022.
As per your complaint for receiving defect in product. I would request you to send us the picture of the defective product and bill that have received. I will check and get back to you soon.

I am sorry for the experience you faced.

Thanking you,
Customer care executive,
Pooja Shah.

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