Subject: English Language Test - Muskan Sharma
From: Muskan Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 15 Feb 2023 01:05:19 -0500

| | Foreign Language Screening Test

Name | Muskan Sharma    /  (110006) 08448455153    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi customer support,

I would like to tell you that your is shipped from our side on that day itself but your address is incorrect so delivery boy is unable to find your address for order deliver.
Kindly send the correct address to us . So we can rearrange your order for delivery
Send correct address as soon as possible.

Thank you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Homebox team

I would like to tell you that our policy is only to exchange the product not to refund your money.
I will send my team for re checking the product . Is it working or not or some issue.
Then I will tell you on mail again

Thank you

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