Subject: Tech Support Candidate - Aaqib koka
From: Aaqib koka <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Feb 2023 17:34:30 -0500

| | Tech Support Test

Name | Aaqib koka
E-mail | [email-masked]
Phone Number | (91) 9622586482
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Jammu
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Networking DDNS , LAN WAN , RAIDS, ACTIVE DIRECTORT etc

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Synology | Senior technical support engineer | 10th march 2023 | 45k
Previous Employer 1 | Hawlet packward | Technical support engineer | | 28k
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

here are the steps I would take in logical order to troubleshoot the problem:

Check internet connectivity: First, I would check if my internet connection is working properly. I would try opening other websites to confirm whether the issue is specific to the website or my internet connection.

Clear browser cache: If the internet connection is working fine, I would try clearing my browser cache and cookies. This can often fix issues with websites not loading properly.

Check DNS settings: If clearing the cache does not work, I would check the Domain Name System (DNS) settings. I would check if the DNS server settings are configured properly and if they are resolving the website's IP address correctly.

Disable browser extensions: Sometimes browser extensions can interfere with website functionality. I would disable any browser extensions or add-ons and try accessing the website again.

Try a different browser: If the above steps do not work, I would try accessing the website from a different browser to determine if the issue is browser-specific.

Contact website support: If none of the above steps work, I would contact the website's support team to report the issue and seek further assistance.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Here are the steps to connect a Bluetooth speaker to your mobile phone:

Turn on your Bluetooth speaker and put it in pairing mode. The process for putting your speaker in pairing mode will vary depending on the specific speaker model. Refer to your speaker's user manual for instructions on how to do this.

On your mobile phone, navigate to the Bluetooth settings. The exact location of the Bluetooth settings will vary depending on your phone's operating system. Look for a settings icon on your home screen, then select "Bluetooth" from the list of options.

Make sure that Bluetooth is turned on. If Bluetooth is already on, skip to the next step. If it's off, toggle the switch to turn it on.

In the Bluetooth settings on your mobile phone, select "Scan for devices" or a similar option to search for available Bluetooth devices.

Your Bluetooth speaker should appear in the list of available devices. Select the name of your speaker to begin the pairing process.

You may be prompted to enter a passcode to pair your speaker with your mobile phone. If this is the case, refer to your speaker's user manual for the passcode.

Once your speaker is successfully paired with your mobile phone, it should appear as a connected device in your Bluetooth settings.

To play audio through your Bluetooth speaker, simply select the speaker from the list of available devices in your audio or media settings.

What according to you makes you a good candidate for customer service or technical support job?

Strong communication skills: A good customer service or technical support representative must be able to communicate effectively and clearly with customers, whether it be over the phone, email, or chat. This includes being a good listener, understanding the customer's needs and concerns, and responding in a timely and professional manner.

Technical knowledge: A good technical support representative should have a good understanding of the technology or products they are supporting. This includes knowledge of hardware, software, and troubleshooting techniques.

Problem-solving skills: Both customer service and technical support roles require problem-solving skills to help customers resolve issues or address concerns. A good candidate should be able to identify the problem, analyze the situation, and find an effective solution.

Patience and empathy: Dealing with customers can sometimes be challenging, and a good candidate should be patient, empathetic, and able to remain calm under pressure. They should be able to understand the customer's frustrations and work towards resolving the issue in a compassionate and professional manner.

Attention to detail: A good customer service or technical support representative should have a keen eye for detail. This includes ensuring accurate documentation of customer interactions, following up on issues in a timely manner, and being diligent in providing accurate and complete information to customers.

By possessing these traits and skills, a candidate can excel in a customer service or technical support role and provide exceptional support to customers.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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