Subject: Re: English Language Test - Bharat Kushwaha
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Feb 2023 06:41:00 -0700 (MST)

location- Gurgaon,fresher,can relocate,sound more than average,shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 14, 2023 2:08:33 PM 
Subject: Fw: English Language Test - Bharat Kushwaha 

interview 

From: Bharat Kushwaha <[email-masked]> 
Sent: Thursday, February 9, 2023 9:16 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Bharat Kushwaha 

	
	
			Foreign Language Screening Test 
		
	Name 	Bharat Kushwaha / (91) 9667440913 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	I understand. In this situation, I would suggest you take the following steps: 

Contact the courier company to verify the delivery address provided to them and confirm if it matches the customer's correct address. 

If the address was incorrect, ask the customer to provide you with their updated and correct shipping address. 

Update the delivery address with the courier company and request them to reattempt delivery to the correct address. 

Keep the customer updated on the status of their order and provide them with a tracking number so that they can track the delivery progress themselves. 

If there are any further issues with the delivery, offer to provide the customer with a full refund or a replacement product. 

By following these steps, you can ensure that the customer receives their order in a timely manner and that their concerns are addressed to their satisfaction. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Thank you for contacting Homebox regarding the TV Cabinet you purchased from us. We apologize for any inconvenience caused by the scratches on the unit. 

We would like to confirm the details of your order and the issue you are facing. If possible, could you please send us some photos of the scratches on the cabinet? This would assist us in assessing the issue and determining the best solution for you. 

Once we have received the photos, we will determine whether a replacement unit or a refund would be the best solution. We will keep you updated on the progress and inform you of the next steps you need to take. 

If a replacement unit is being provided, we will arrange for a team to come and install the new cabinet at your convenience. We will also ensure to follow up with you after the resolution to ensure your satisfaction. 

Thank you for bringing this to our attention. We value your business and are committed to providing you with the best possible service and resolution. 

Best regards, 
Bharat Kushwaha 
Homebox Customer Service