Subject: Fw: English Language Test - Shazir Hussain
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 13:28:18 +0000

interview
________________________________
From: Shazir Hussain <[email-masked]>
Sent: Tuesday, February 14, 2023 5:58 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Shazir Hussain

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Shazir Hussain    /  (+91) 8882121222    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]
From: [email-masked]

Sub: Reply to non-delivery of the order

Respect Mam,

This email is regarding order number 12345 which was supposed to have reached you today. Unfortunately, the courier company was unable to deliver your order because the given address was wrong.

I would be grateful to you if you could send us the correct address with the landmark and contact number.

If you want to complete the order asap so you could also contact the courier company @ 9876543210 and provide them your exact location or you also collect your order by going to the courier company nearby branch.

We are extremely apologize that you had to go through this experience with us.

If you have any query so, you can contact us 24/7 @ 1800-123-4567. We would happy to help you anytime.

Thanks & Regards
Customer Support Team
Shoppers Bag Co.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: [email-masked]
From: [email-masked]

Sub: Return and replacement of TV cabinet

Respect Sir,

Thank you for letting us know about the scratches on the TV cabinet at the time of installation. We are truly sorry that it did not work as we promised, and sincerely apologize for the inconvenience you faced due to it.

We would be happy to help you because you are our regular customer. We will arrange a replacement of your product within 24 hours at your doorstep.

Going forward, we are going to take all the necessary steps to ensure that this situation does not repeat and all your queries, requests, and problems are handled with care.

If you still have any questions so, you can contact us 24/7 @ [email-masked] and our toll free number is 1800-123-5678

Thanks & Regards
Team Homebox