Subject: Fw: English Language Test - Nishad Ottakath
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 13:25:00 +0000

interview
________________________________
From: Nishad Ottakath <[email-masked]>
Sent: Tuesday, February 14, 2023 5:15 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Nishad Ottakath

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Nishad Ottakath     /  (91) 8136828987    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear customer
We apologize for the delay in receiving your order. I understand how frustrating this must be.
We tracked the package, and it is now marked as shipped. The courier company attempted to deliver the order, but your address on the order was incorrect. Please provide the correct address for the placement of order. If you want to keep track of its progress, click on the track link .
If your order hasn't arrived within two weeks, please contact me directly. Meanwhile, I will do everything in my power to locate your package.
I sincerely regret the inconvenience.

Sincerely,
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Sir,
We sincerely apologize for the defective product. I understand how upsetting a mistake like this can be, especially at this time of year.
We've notified our team, and the TV cabinet should be replaced within two days.
We'll contact you again tomorrow to ensure you received and fixed the new items. In the meantime, if you have any questions, please do not hesitate to contact us.
We sincerely regret the inconvenience.

Sincerely
Homebox team