Subject: Re: English Language Test - Mohd Osama
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Feb 2023 05:08:04 -0700 (MST)

ok 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 14, 2023 2:58:12 PM 
Subject: Re: English Language Test - Mohd Osama 

for english? if yes, no 

From: Aishwarya Jaiswal <[email-masked]> 
Sent: Tuesday, February 14, 2023 1:12 PM 
To: Deeksha Dadu <[email-masked]> 
Subject: Fwd: English Language Test - Mohd Osama 
Hello, 

Can you please evaluate this test for chat support? 

Thanks 

From: "Mohd Osama" <[email-masked]> 
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, February 13, 2023 1:14:46 PM 
Subject: English Language Test - Mohd Osama 

	
	
			Foreign Language Screening Test 
		
	Name 	Mohd Osama / (91) 9871807027 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi Mr XYZ 

We apologies for the inconvenience u have faced. As u have not received ur order till now and we are really looking to solve your problem so please update your address once again as our courier team is not able to find ur proper address so please update the address section. And for any other assistance do contact on this number 91xxxxx02 
Have a nice day Mr. xyz 

Regard 
Md Osama 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul 

Thanks for contacting us. First we would like to express our deepest regret for the inconvenience that you have faced. Sir please share the images of your cabinet on the link which is attached in the mail and we’ll contact you at your earliest convenience. 

Regards 
Homebox team