Subject: Re: English Language Test - krishna pandey
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Feb 2023 03:53:02 -0700 (MST)

invalid number 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 14, 2023 1:57:26 PM 
Subject: Fw: English Language Test - krishna pandey 

interview 

From: krishna pandey <[email-masked]> 
Sent: Friday, February 10, 2023 9:47 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - krishna pandey 

	
	
			Foreign Language Screening Test 
		
	Name 	krishna pandey / (+91) 686948346 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Jenkins 

sub: About your ordered 

I would like to inform you that Your order was shipped by us on time, and handed over to the courier company on the same day when the order was placed. however, Courier tried to deliver the order to you but your address as per the courier was wrong. We really regret that and I'm sorry for the inconvenience. however, please rest assured as you have reached out to me I will be shipping it on a priority basis and also will be sharing with you a Rs 500 Copan card through which can get a Rs 500 discount on your next order. 

Thank you for contacting us, I really appreciate your time and patience, have a good day and feel free to contact us for any further queries. 

Thanks and regards 
Xyz 

	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Abdul, 

Sub: About your order. 

As you have mentioned that you noticed that the cabinet has too many scratches. 
I'm really Sorry for the inconvenience, however, please be rest assured we will ship you a new one for you with our technician. 

Thank you for contacting us, I really appreciate your time and patience, have a good day and feel free to contact us for any further queries. 

Thanks and regards 
Homebox.