Subject: Tech Support Candidate - R.Saravanan Ramalingam
From: R.Saravanan Ramalingam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Feb 2023 05:03:53 -0500

| | Tech Support Test

Name | R.Saravanan Ramalingam
E-mail | [email-masked]
Phone Number | (91) 8870691428
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Kumbakonam
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Logistics | IT sales | Dec 2022 | 14500
Previous Employer 1 | Zuan technology | IT trainee | Jan 2019 | 10500
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

The error is connection has interrupted or timed out,so please check the connections. Another way is Open a new tab and check to see if you can load another website like google.com or mozilla.org, Again error is try to clear the browser caches,cookies and recent histories.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First ON the bluetooth speaker in pairing mode
In your mobile,
1.Open the Settings app.
2.Navigate to Connected devices, and turn on the Bluetooth toggle switch, if it's not enabled.
3.Select Bluetooth to view the options.
4.Select Pair new device to place the Bluetooth device in pairing mode.
5.Look for the Bluetooth speaker's name on the list. Be patient as it may take a moment to show up.
6.Select the speaker's name to connect to it. It takes a few seconds for the devices to pair. When done, the screen shows that the speaker is connected.

What according to you makes you a good candidate for customer service or technical support job?

I am a great listener and always oriented towards solving a problem. I've gathered relevant experience and have an extremely positive attitude
Thank you

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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