Subject: Fw: Arabic Language Test - Batol Abbas
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 09:30:56 +0000

her english is below average. is she native arab? if yes, get arabic test done
________________________________
From: Batol Abbas <[email-masked]>
Sent: Tuesday, February 14, 2023 12:41 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: Arabic Language Test - Batol Abbas

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Batol Abbas    /  (0091) 8925245232    / [email-masked]
Whats your first language       Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi ( customer name),
Thank you for contacting us, we've received your mail regarding the order(order no) and it turns out according to the courier, he delivered to your address but the address was wrong.
We are glad to inform you that, courier didn't cancel the order , he can deliver it another day according to your wish or you can cancel the order.
Please contact with our number (customer service no) or you can reply to this mail to correct your home address and to decide about your order.
Thank you for sharing the enquiry, and please feel free to contact us for any future problems.
Regards .
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hello Abdul,
Thank you for contacting with us, and we hope this mail find you and your family well.
We received your mail regarding the TV Cabinet,and we are here to assist you in such problems.
According to the team who installed the cabinet, after the installations, you had to check everything if there any problem before they left.
But don't warry, Homebox policies including a warranty for bad instalation. Based on that we will send a team to check the couse of those scratches and if it turns out from the bad installation , they will replace it immediately . We hope after solving the problem from your side to leave a good rate for our services and the product.
Thank you Abdul , and please feel free to contact us for any future enquiry.
Worm regards.