Subject: Re: English Language Test - Mohd Osama
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 09:28:12 +0000

for english? if yes, no
________________________________
From: Aishwarya Jaiswal <[email-masked]>
Sent: Tuesday, February 14, 2023 1:12 PM
To: Deeksha Dadu <[email-masked]>
Subject: Fwd: English Language Test - Mohd Osama

Hello,

Can you please evaluate this test for chat support?

Thanks

________________________________
From: "Mohd Osama" <[email-masked]>
To: "saurabh" <[email-masked]>, "Ashish Dabral" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>
Sent: Monday, February 13, 2023 1:14:46 PM
Subject: English Language Test - Mohd Osama

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mohd Osama     /  (91) 9871807027    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Hi Mr XYZ

We apologies for the inconvenience u have faced. As u have not received ur order till now and we are really looking to solve your problem so please update your address once again as our courier team is not able to find ur proper address so please update the address section. And for any other assistance  do contact on this number 91xxxxx02
Have a nice day Mr. xyz

Regard
Md Osama

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Hi Abdul

Thanks for contacting us. First we would like to express our deepest regret for the inconvenience that you have faced. Sir please share the images of your cabinet on the link which is attached in the mail and we’ll contact you at your earliest convenience.

Regards
Homebox team