Subject: Re: English Language Test - Sandeep Yadav
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Feb 2023 02:19:31 -0700 (MST)

location-noida,immediate joiner, total experience is 11 months in chat and email,salary-14k,expecting- as per company norms,sound average, shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 14, 2023 2:33:45 PM 
Subject: Fw: English Language Test - Sandeep Yadav 

interview 

From: Sandeep Yadav <[email-masked]> 
Sent: Wednesday, February 8, 2023 10:48 AM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Sandeep Yadav 

	
	
			Foreign Language Screening Test 
		
	Name 	Sandeep Yadav / (91) 7011515207 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Dear Customer, 

Greetings from xxx 

Thank you for reaching out to us regarding your order. I apologize for any inconvenience caused. 

Based on the information you've provided, I see that the order was shipped 14 days ago and delivered to the courier company on the same day. However, it seems that there was an issue with the address provided, which resulted in the courier being unable to deliver the package to you. 

I will escalate this matter to the relevant department and have them investigate the issue with the address on file. In the meantime, I would kindly request that you double check the shipping address on your order and let us know if there were any mistakes. 

I will keep you updated on the status of your order and if there is any further information that we require from you. 

Thank you for your patience and understanding. 

Best regards, 
Sandeep 
Customer Service Representative 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Dear Abdul, 

Greetings from Homebox 

I am sorry to hear about the scratches on the TV cabinet that was installed in your home. I understand your frustration and I would like to assure you that we take such matters very seriously. 

We would like to investigate the issue further and understand the extent of the damage. Can you please provide us with some photos of the scratches so that we can determine the best course of action? 

In the meantime, I would like to assure you that we will do our best to resolve the issue as quickly and efficiently as possible. We can either arrange for a replacement unit to be delivered to you or process a refund, whichever you prefer. 

Thank you for bringing this matter to our attention and I look forward to your reply with the photos. 

Best regards, 
Sandeep 
Homebox Team