Subject: Fw: Trainer Candidate - Anshu Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 09:08:45 +0000

interview
________________________________
From: Anshu Singh <[email-masked]>
Sent: Sunday, February 5, 2023 2:09 PM
To: Saurabh Dadu <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; Aishwarya Jaiswal <[email-masked]>
Subject: Trainer Candidate - Anshu Singh

[https://www.jotform.com/uploads/lsmindia/form_files/LSM%20Logo.5ec38b9aad59e5.76825569.png]

        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Tech Support Test

Name    Anshu Singh
E-mail  [email-masked]
Phone Number    (91) 9105127747
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station    I have my own 2/4 wheeler transport
Where do you currently live (area)      Meerut
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA
        Name of Company Designation     Last working day        Monthly Salary (inhand)
Current Employer        iDelta Electronic Services LLP  Head HR & Admin         50000
Previous Employer 1     Tanya Automobiles       Customar Care Manager   13th Aug' 2019  25000
Previous Employer 2     BNG International School        Admin Coordinator       23rd Nov' 2019  18000
If Selected, how much time do you need to join? 1 month
Please briefly describe your work experience specifically in Quality?   In-charge of call quality when employed by AT&T as a Performance Improvement coach.
1. In charge of providing daily updates on new process announcements.
2. Remote monitoring and Y-jacks to guarantee that the agents conform to the quality standards
3. Participate in weekly calibration exercises to make sure that the quality team assessments are in sync.
4. Responsible for performing a second pass on top team members.
5. Make sure to achieve the quality scores required by the client.
Have you worked as a Quality Manager in a Call Center/Customer Service/BPO Environment? No
Please tell us below in 300 - 500 words about the most difficult situation in your experience as someone who is responsible to manage and bring improvements in quality of your team    In every area, quality is paramount, and it can be difficult to maintain consistent quality. The biggest hazard to the process and low customer satisfaction comes from managing tenured personnel and those who are not serious and focused about their goals in life. The issue with these personnel was the most difficult to manage. However, maintaining the ideal quality scores will undoubtedly be made possible by conducting strict monitoring, providing appropriate coaching and counselling, and aiding them in raising their morale.
What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences)   To satisfy him is to provide good customer service. The goal of excellent customer service is to make the customer feel delighted.
What according to you makes you a good candidate for this position?     Sincerely, I have all the knowledge and expertise that you're searching for, and if you look at my prior work in quality, you can see that my enthusiasm for excellence speaks for itself.
On a scale of 1 - 5 please rate your fluency in spoken English  5