Subject: Fw: English Language Test - Mrigakshi Singh
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 09:07:40 +0000

interview
________________________________
From: Mrigakshi Singh <[email-masked]>
Sent: Monday, February 6, 2023 2:04 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Mrigakshi Singh

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Mrigakshi Singh    /  (02453) 9990243043    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Firstly, I will check our shipping details and rest of the process and once when I get to confirm that there is no problem from our end then afterwards I will contact to the delivery or courier team and lastly I will directly contact to the customer and ask him/her to provide correct his/her home address.
Draft email:
Customer Id-……
Subject- Resolution
Email- Dear Sir/Ma’am,
As I can see that you haven’t received your order. We would like to apologise  for the inconvenience caused to you. As we can check here that your home address is showing incorrect. So we would kindly request you to provide us your correct address details. Thank you.
                                   Regards, Team
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Customer email Id-……
Subject- Apology
Email- Dear Sir,
We would like to apologise for the inconvenience caused to you and we will definitely try to help you. Our team will reach out to you as soon as possible.
                                    Regards,Team