Subject: Fw: English Language Test - Manoj .
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 09:06:35 +0000

interview

________________________________
From: Manoj . <[email-masked]>
Sent: Monday, February 6, 2023 5:13 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Manoj .

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Manoj .    /  (91) 8130469853    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Greetings ma'am/sir

This email is related to the order number xyz. I would be happy if you could send us the correct address because the courier company could not deliver your hand bag as the address was wrong.

There is one more way to complete this order you may contact the courier company at [email-masked]
and provide your correct address or you may go to the courier company office on your own and collect your hand bag.

Very sorry that you had to go through this experience with our company.

Thank you
Customer service centre
Manoj
babyshop.com
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul

I'm extremely sorry to know that the TV cabinet you purchased has too many scratches on it. While we do our best to make sure that all the products that we sell to our customers go through a rigorous quality check before delivery, some of them are sealed by the selling brand to ensure the safety of the product. As a result, verifying the quality status of these products is not possible for us. However, as a well-known eCommerce platform, we have to make sure that our customers are happy with the purchases they make through our platform.

We started an inquiry into the cause of the scratches and got to know that the product got too many scratches during the course of shipment.

I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will visit you to collect the defective TV cabinet and will provide you a new one in return.

Sincerely
Manoj
Customer Service
Team Homebox

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