Subject: Fw: English Language Test - SAHIL CHAUHAN
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 09:01:30 +0000

interview
________________________________
From: SAHIL CHAUHAN <[email-masked]>
Sent: Wednesday, February 8, 2023 6:26 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - SAHIL CHAUHAN

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    SAHIL CHAUHAN    /  (+91) 9816208903    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Sir/Mam

This email is in response to the email receieved by you on 08.02.2023

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

Sahil Chauhan
Customer Service Representative
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   To: [email-masked]

From: [email-masked]

Respected Sir/Mam
This email is in response to the email recieved by you on 08.02.2023

Thank you for contacting us about the damaged product you received. I am very sorry this has happened and wish to make it right for you. I am sending a replacement product, which I personally inspected for damage before shipping.

I apologize for any inconvenience you may have experienced and hope that you'll continue your journey with us in the future.

Thanking you,

Sahil Chauhan
Customer Service Representative