Subject: Re: English Language Test - Shahnawaz Alam
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Feb 2023 01:51:48 -0700 (MST)

location- Kolkata,can relocate,total experience is 2 y,already in notice period,which is getting over by next week,sound more than average, salary-15k, expecting-20-21k,shared assessment test 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 14, 2023 12:55:35 PM 
Subject: Fw: English Language Test - Shahnawaz Alam 

interview 

From: Shahnawaz Alam <[email-masked]> 
Sent: Saturday, February 11, 2023 10:03 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Shahnawaz Alam 

	
	
			Foreign Language Screening Test 
		
	Name 	Shahnawaz Alam / (91) 8240746013 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	To: [email-masked] 

From: [email-masked] 

Sub: Reply to non-delivery of the order. 

Respected Sir, 

This email is in response to the email recieved by you on 28.01.23. 

This email is regarding order number EBIKTAG-2023 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two Mobile Phone numbers as to the person who we can contact while making the delivery. 

Extremely sorry that you had to go through this experience with us. 

Thanking you, 

For ABC Company, 

Customer Support Executive 

Shahnawaz 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi Sir, 

I'm so sorry that you had a negative experience with TV cabinet. I have looked into the issue. 

I have escalated this issue to quality team, our executive will soon reach out. In the meantime, I would like to offer a discount for the inconvenience and will be checking in with you in a few days to update you on the status. 

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions, and I would be happy to help! 

Best, 

Shahnawaz Alam