Subject: Re: English Language Test - Victor Robinson
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Tue, 14 Feb 2023 01:11:22 -0700 (MST)

He applied earlier as well, and we took his assemment test as well,which looks o to me,location-Noida, CYNET healthcare,immediate joiner,total experience- 2y6m,salary- 24k, expecting-30k, told our max is 25k, agreed to salary slab 

From: "Deeksha Dadu" <[email-masked]> 
To: "Aishwarya Jaiswal" <[email-masked]> 
Sent: Tuesday, February 14, 2023 1:28:04 PM 
Subject: Fw: English Language Test - Victor Robinson 

interview 

From: Victor Robinson <[email-masked]> 
Sent: Saturday, February 11, 2023 7:07 PM 
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]> 
Subject: English Language Test - Victor Robinson 

	
	
			Foreign Language Screening Test 
		
	Name 	Victor Robinson / (+91) 8826610125 / [email-masked] 
	Whats your first language 	English 
	Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. 	Hi sir, 
I apologise for the inconvenience, as I can check the order has already been shipped by us but courier could not deliver it because as per them your address was wrong, So I would request you to please share your updated address so that we can share the same with the courier and try once again to deliver. Thank you. 
	Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. 	Hi sir, 
I apologise for the inconvenience, however we would try our best to help you, so I would request you to keep the item packed along with all the accessories and Iam initiating a return pick up for that and once we receive the item we will send the replacement. Thank you.