Subject: Fw: English Language Test - Swaraj Rijal
From: Deeksha Dadu <[email-masked]>
To: Aishwarya Jaiswal <[email-masked]>
Date: Tue, 14 Feb 2023 07:53:11 +0000

interview
________________________________
From: Swaraj Rijal <[email-masked]>
Sent: Saturday, February 11, 2023 7:09 PM
To: Saurabh Dadu <[email-masked]>; Ashish Dabral <[email-masked]>; [email-masked] <[email-masked]>; Deeksha Dadu <[email-masked]>; Aishwarya Jaiswal <[email-masked]>; [email-masked] <[email-masked]>
Subject: English Language Test - Swaraj Rijal

 [https://www.jotform.com/uploads/lsmindia/form_files/LSMLogo-PNG.756.png]
        [https://cdn.jotfor.ms/assets/img/logo2021/[email-masked]]    Foreign Language Screening Test

Name    Swaraj Rijal    /  (91) 9106900364    / [email-masked]
Whats your first language       English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.  Dear Customer,
Thank you for writing to  us to check the status of your recent order number xxx.
I am glad to inform you that your order was packaged and dispatched the same day that we received your order. Upon further checking , we noticed that the courier attempted to deliver the product but the address was incorrect.
However , please do not worry as your product and money are absolutely safe . Please update the correct address on your account so that the product can be resent to your most recent address .
Incase you do not need the product anymore ,please feel free to contact us anytime .
Assuring you of our best in class customer service and satisfaction.
Regards
Name
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.   Dear Abdul ,
I understand that you are not satisfied with the cabinet as there are scratches on it .
Please be assured that your refund will be processed as soon as we receive the cabinet . As a courtesy , I am also crediting a voucher that will give you a cool 20 percent off so you can use it to purchase the cabinet again . Thank you for your understanding and patience .
Regards