Subject: English Language Test - Mohd Osama
From: Mohd Osama <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 14 Feb 2023 02:30:00 -0500

| | Foreign Language Screening Test

Name | Mohd Osama     /  (91) 9871807027    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Mr XYZ

We apologies for the inconvenience you have faced. As you have not received your order till now and we are really looking forward to solve your problem as soon as possible.so, please update your address once again as our delivery boy is not able to find your proper address.

Kindly, update the address section. And for any other assistance  do contact on this number 91xxxxx02.

Have a nice day Mr. XYZ

Regard ,
Md Osama

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

Thank you for contacting us. First we would like to express our deepest regret for the inconvenience that you have faced. Sir please share the images of your cabinet on the link which is attached in the mail and we will  contact you at your earliest convenience.

Regards,
Homebox team

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