Subject: Fwd: Tech Support Candidate - Batol Abbas
From: Aishwarya Jaiswal <[email-masked]>
To: Deeksha Dadu <[email-masked]>
Date: Mon, 13 Feb 2023 05:31:23 -0700 (MST)

hi ,can you please evaluate this test, she is Malek's reference. 

Thanks 

From: "Batol Abbas" <[email-masked]> 
To: "saurabh" <[email-masked]>, [email-masked], "Deeksha Dadu" <[email-masked]>, "Ashish Dabral" <[email-masked]>, "Pritish Nandi" <[email-masked]>, "Aishwarya Jaiswal" <[email-masked]> 
Sent: Friday, February 3, 2023 4:09:51 PM 
Subject: Tech Support Candidate - Batol Abbas 

	

	
	
			Tech Support Test 
		Name 	Batol Abbas 
E-mail 	[email-masked] 
Phone Number 	(0091) 8925245232 
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
Where do you currently live (area) 	Tamilnadu/ Chennai/potheri 
Which best describes your Technical Support capabilities 	I don't have Tech Support experience, but I am confident with my skills I can do it 
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) 	MS Windows - Basic 
Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	SRM University 	Research scholar 	Last month 	31000 
Previous Employer 1 	NA 	NA 	NA 	NA 
Previous Employer 2 	NA 	NA 	NA 	NA 
In your past experience you have (select all that applies) 	Interacted with customers over Live Chat 
Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, I will refresh the page.Then make sure JavaScript is enabled, cookies are enabled. After that, Clear my cache and cookies, check if the web browser is up to date, and restart the web browser. Eventually,I will try a different web browser. 
Please list the steps to connect a Bluetooth speaker to your mobile phone. 	1-Swipe down from the top of the screen. 
2-Touch and hold Bluetooth . 
3-Tap Pair new device. If you don't find 4-Pair new device, check under "Available devices" or tap More. Refresh. 
5-Tap the name of the Bluetooth device you want to pair with your device. 
What according to you makes you a good candidate for customer service or technical support job? 	Am a good listener, fast learner and long pation. Also "Customer First" is a mantra for any Organisation to succeed in its business. I will follow this mantra. Being responsive with positive attitude, taking accountability & ownership, understanding Customer issues as a partner and providing proactive cost effective and best solutions towards the problems before the Customer realizes would definitely differentiate you from others. 
On a scale of 1 - 5 please rate your fluency in spoken English 	4