Subject: English Language Test - Banishk Arora
From: Banishk Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 13 Feb 2023 05:05:11 -0500

| | Foreign Language Screening Test

Name | Banishk Arora    /  (91) 9873037366    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting us regarding your recent order. I am sorry to hear that you have not yet received your hand bag. I understand that the courier company tried to deliver your order to an incorrect address.

I have checked the status of your order, and it appears that the courier has returned the package to us. I would like to assure you that we are working on resolving this issue and getting your hand bag to you as soon as possible.

In the meantime, I would like to request that you provide us with the correct address for delivery. We will make sure to update this information in our system and arrange for a new delivery to be made to the correct address.

Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.

Best regards,
Banishk Arora
Customer Service Representative

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank you for reaching out to us. I'm sorry to hear that you are not satisfied with the TV cabinet you purchased from us. Your satisfaction is our top priority, and I would like to help resolve this issue for you as soon as possible.

Please allow me to look into this matter and gather some information. Can you please provide me with your order number and some photos of the scratches on the cabinet? This will allow me to better understand the situation and assist you accordingly.

Once I have all the necessary information, I will work with my team to find a resolution that meets your needs. Whether that means arranging for a replacement unit to be delivered to you, or processing a refund, I will make sure that the outcome is to your satisfaction.

Thank you for your understanding and I look forward to hearing back from you soon.

Best regards,
Banishk Arora
Customer Service Representative

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