Subject: English Language Test - Priya Gupta
From: Priya Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Feb 2023 10:28:21 -0500

| | Foreign Language Screening Test

Name | Priya Gupta    /  (473660) 8349935077    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii sir/Madam

I'm sorry to hear you have not received your parcel and if wo cannot locate it, we will of course refund your money for this order . Please could you check some things on your end first:
Please verify this is your current mailing address as this is the address on the order .

Please check with other members of your household to see if anyone may have put your parcel to one side and simply forgotten about it. This happens frequently!

Consider calling your local post office with the tracking number (473550)and ask them if they can assist you further.sometimes they may even have your package on hold for you . If they have a postmaster at your local post office, ask to speak with him/her first.

In the meantime, I will file a loss report with the [name of courier/delivery company]. If they are unable to help , i will refund your money

Thankyou for your patience!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I'm sorry to hear that your TV cabinet has too many scratches. I understand your frustration and have notified the appropriate department of this mistake.

We would like to make this right by sending you another TV cabinet that you had ordered. If you would like, please keep the item you have already from us. Otherwise, you may return the Cabinet  and we will refund the shipping.

Thankyou for contacting us. Your satisfaction is important to our company and we hope that you'll allow us to correct this mistake for you

If you have questions about the replacement cabinet, please send us another message

Sincerely,
Homebox team

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