Subject: English Language Test - Akansha Dwevedi
From: Akansha Dwevedi <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 12 Feb 2023 01:54:10 -0500

| | Foreign Language Screening Test

Name | Akansha Dwevedi    /  (91) 6306623357    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are asked to draft a response to the email the customer send us. The email that will be written as a response is as under:

To: [email-masked]

From: [email-masked]

Sub: Reply to non-delivery of the order.

Respected Mam,

This email is in response to the email recieved by you on 01.02.23

This email is regarding order number EHIKBAG-2001 which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful to you if you could send us the correct address with two telephone numbers as to the person who we can contact while making the delivery.

Another way of completing the order is by contacting the courier company whose number is 9856214569 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To : [email-masked]

From : [email-masked]

Sub :  Replacement of faulty television

Respected Mam,

This email is regarding the complaint made by you regarding the scratches made by our team on cabinet during tv installation. We are extremely sorry that you had to go through this experience with us.
We will replace your tv with a new one within 4 to 5 days. We will send our team to your place in the next 2 days. You have to return this tv. And after 2 or 3 days the company will send you a new tv.
Hope this was helpful to you.
Thanking you,
Homebox Team

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