Subject: English Language Test - Muskan Manzoor
From: Muskan Manzoor <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Feb 2023 10:11:33 -0500

| | Foreign Language Screening Test

Name | Muskan Manzoor    /  (+91) 8082574714    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From : wwwbabyshop.com

Sub: reply to non-delivery of the order.

Respected mam,

This email is in response to the email recieved by you on 09-02-2023.

This email is regarding order number 9876.....which was supposed to have reached you by now. Unfortunately, the courier company could not carry on with the required process as the address was wrong. I would be grateful if you could send us the correct address with mobile number as to the person who we can contact while making the delivery.

Another wayof completing the order is by contacting the courier company whose number is 1234567890 and providing him with your exact location or going to the courier company yourself and collecting it.

Extremely sorry that you had to go through this experience with us.

Thanking you,

For babyshop,

Customer service representative

Muskan Manzoor

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

From:homebox123.com

Sub: reply to demaged product.

Respected Abdul,

This email is in response to the email recieved by you on 6-02-2023.

This email is regarding order number 862728929...which you have purchased last week and is successfully installed by our team in the morning but as you are saying the cabinet has scratches on it . I would be grateful if you upload a video of it on our website as this product has seven days return policy after installment .

Extremely sorry that had to go through this experience.

Thanking you,

For homebox team,

Customer service representative

Muskan Manzoor

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