Subject: English Language Test - Victor Robinson
From: Victor Robinson <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Feb 2023 08:37:23 -0500

| | Foreign Language Screening Test

Name | Victor Robinson     /  (+91) 8826610125    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi sir,
I apologise for the inconvenience, as I can check the order has already been shipped by us but courier could not deliver it because as per them your address was wrong, So I would request you to please share your updated address so that we can share the same with the courier and try once again to deliver. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir,
I apologise for the inconvenience, however we would try our best to help you, so I would request you to keep the item packed along with all the accessories and Iam initiating a return pick up for that and once we receive the item we will send the replacement. Thank you.

| |