Subject: English Language Test - Abhishek Verma
From: Abhishek Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 11 Feb 2023 08:28:09 -0500

| | Foreign Language Screening Test

Name | Abhishek Verma    /  (91) 9711734113    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii

Your order id : zyz
Thank you for contacting babyshop.com. I really apologize that you did not get your product yet. Your product supposed to be delivered on time but due to mentioned the wrong address . You did not get the product yet. You have to make change the address .

Regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hii Abdul

Your order id : zyz
Thank you for contacting babyshop.com. I really apologize you that you have received the damage product. Please send the product images. We will coordinate you within xyz business days.

Regards
Babyshop.com

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