Subject: English Language Test - Saurav Mishra
From: Saurav Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 10:03:59 -0500

| | Foreign Language Screening Test

Name | Saurav Mishra     /  (201306) 8851159226    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

First of all
I will lession all the Queries of customer after that as per customer Queries ordered delivered in wrong place also i request to give the correct address . I will contact to my logistics partner and identify the delivery boy and try to reach out on wrong place and receive the package after that the logistics team paste correct address label on package and delivered to correct customer.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all
I will Take apologies for the service of products to the customer. After that i will check purchase details and policy details of products and which type of return company providing if possible i will return the product or company has money back giving so i will provide customer money back request.

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