Subject: English Language Test - Aditya Dawas
From: Aditya Dawas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 04:44:15 -0500

| | Foreign Language Screening Test

Name | Aditya Dawas    /  (91) 9720533757    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello,

I hope you are doing well.

I apologise for the inconvenience caused to you regarding the order delay.

I understand the situation here as your order of Gucci handbag has not been delivered yet. I have checked with our delivery team for the same and I would like to inform you that our delivery partner reached on 09/feb/2023 at the given address in between estimated delivery time but the address you have provided to us was wrong and the order got cancelled. Please update the correct address and place that order again.

We are looking forward to serve you again.

Regards,
ABC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,

Greetings from Homebox.

Thank you for contacting us regarding the Damage concern.

I am sorry for the inconvenience you have faced. I have checked with your registered contact number and I came to know that you have ordered a TV cabinet from our website and that was installed last week on 08/02/2023. I would like to inform you that I have raised a request from my end. Our internal team will visit at your place to check and they will do the best possible help accordingly.

I hope, I was able to address your concern today.

Thank you for contacting Homebox, have a good day.

Regards,
Team Homebox

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