Subject: English Language Test - Rohit Tiwari
From: Rohit Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 03:58:56 -0500

| | Foreign Language Screening Test

Name | Rohit Tiwari    /  (91) 8617764712    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir ;

My name is Rohit and i am contacting you on behalf of babyshop.com . I can see that you are facing issues on the delivery of the product that you ordered from our website.

I would like to inform you that i have contacted the courier company and as per their records, they couldn't find the exact address that you have mentioned on the delivery package. It is the reason why your product delivery is getting delayed lately.

But don't worry, if you can reply me with this mail and send me your exact address, i can forward it to the courier services so that we can deliver your product as soon as possible.

Lastly, we are very much apologetic that you are facing such delivery delay issues.

Thanks&Regards
Rohit Tiwari
Customer service Representative
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Sir ;

My name is Rohit and i am contacting you from Homebox team. It is very unfortunate to know that you are facing such issues, but don't worry. I will be helping you for such instances.

As you said, that you noticed too many scratches on the TV cabinet after our team has finished installing the Television and left. And now you want replacement or money back policy.

I would like to inform you that i am sending another team from our company who will go and check the damages that has been on your TV. After the inspection, they will submit the report and from that supervision i will be able to generate a refund policy or exchange policy.

I would like to assure that it will not take much time and no further delays will be done from our side as This is our company's policy.

I hope i have clarified your issues.awaiting your response.

Thanks&Regards
Rohit Tiwari
Customer service Representative
Homebox Team

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