Subject: English Language Test - Amogh Narayan
From: Amogh Narayan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 03:45:38 -0500

| | Foreign Language Screening Test

Name | Amogh Narayan    /  (+91) 7278336767    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hii Sir,
This mail is regarding thehand bag you ordered from our online store 14 days back.

I would like to inform you that the order was shipped by us, and handed over to courier company same day when the order was placed.

I would like to inform you that unfortunately address as per the courier was wrong.

So, kindly provide us with the detailed and correct address so that the order can be delivered to you at the earliest.

Regards
babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,
Thanks for informing about the issue you are facing regarding the installation of the TV Cabinet which you purchased rom us last week.

Very sorry to hear the the cabinet has too many scratches on it.

lease don't worry a you will surely get a replacement for the product. Old one will be picked from you on or before 12th Feb 2022 and at the same time a new TV Cabinet without such issues.

Regards
Homebox Team

| |