Subject: English Language Test - Himanshu Pant
From: Himanshu Pant <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 10 Feb 2023 01:51:36 -0500

| | Foreign Language Screening Test

Name | Himanshu Pant    /  (91) 8448507633    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

To: [email-masked]

From: [email-masked]

Sub: Reply to non deliver of the order

Respected Mam,
This email is regarding order number ORDHBAG-001 which was supposed to have reached you by now. unfortunately, the courier company could not carry on with the required process as the address was found wrong. I would be grateful to you if you could send us the correct address with the an additional phone number as to the person who can contact while making the delivery.

Extremely sorry, that you had to go through this experience with us.

Thanking You,
for babyshop.com
Customer Service Representative
Himanshu Pant

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

To: [email-masked]

from: [email-masked]

Sub: Reply to Installation of a TV

Respected Sir,
This email is regarding order number ORDTV-022. We must apologize that the shipment of goods that you received was defective. I have made a note of your complaint. We will provide you a replacement for the defective product. In the next 1-2 days, our delivery executive will have reached you to collect the defective Tv and will provide you a new one (of the same model) in return.

Please accept our apologies for the inconvenience caused. I am including a one-year warranty card free with your order which includes the replacement of specific parts if any damage occurred to them within a year of your purchase.

Please feel free to contact me via phone or email if you need help with anything else.

Sincerely

Homebox Team

Customer Service Represntative
Himanshu pant

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